Contact Center Training (Coming Soon!)

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. With our Contact Center Training course, you will gain the knowledge to provide a great customer experience. You will develop skills on how to deal with difficult customers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization. Module One: Getting Started Module Two: It Starts at the Top Module Three: Peer Training Module Four: How to Build Rapport Module Five: Learn to Listen Module Six: Manners Matter - Etiquette & Customer Service (I) Module Seven: Manners Matter - Etiquette & Customer Service (II) Module Eight: Handling Difficult Customers Module Nine: Getting the Necessary Information Module Ten: Performance Evaluations Module Eleven: Training Doesn’t Stop Module Twelve: Wrapping Up Duration: 60-90 minutes