Call Center Training (Coming Soon!)

This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and are keeping your skill-set at a high level. Module One: Getting Started Module Two: The Basics (I) Module Three: The Basics (II) Module Four: Phone Etiquette Module Five: Tools Module Six: Speaking Like a Star Module Seven: Types of Questions Module Eight: Benchmarking Module Nine: Goal Setting Module Ten: Key Steps Module Eleven: Closing Module Twelve: Wrapping Up Duration: 60-90 minutes