About
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made. With our Customer Support course, you will discover new opportunities in customer support services via the internet, but also how to use these opportunities to your advantage. Module One: Getting Started Module Two: What Is Customer Service? Module Three: Challenges Module Four: Email Module Five: SMS Module Six: Webchat Module Seven: Multi-Channel Apps Module Eight: Support Ticket Apps Module Nine: Documentation Module Ten: Feedback Module Eleven: Be Proactive Module Twelve: Wrapping Up Duration: 60-90 minutes
You can also join this program via the mobile app.