ISO 19011 - Guidelines for Auditing Management Systems

The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. Hans Trunkenpolz, a certified third-party auditor, unpacks the ISO standard in its finest details and shares his vast practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes real-life scenarios of client audits (some even in Virtual Reality!), expert reflection of how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of auditing Module 2: Managing an audit programme Module 3: Conducting an audit Module 4: Competence and evaluation of auditors PREREQUISITES Technical and/or business education Experience in automotive quality management, especially in handling complaints and regress Education and experience in assessing technical product and process risks Knowledge about product use of the products manufactured in the