Telephone Etiquette

This course will help you improve your phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Through our Telephone Etiquette course, you will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a great investment. Module One: Getting Started Module Two: Aspects of Phone Etiquette Module Three: Using Proper Phone Language Module Four: Eliminate Phone Distractions Module Five: Inbound Calls Module Six: Outbound Calls Module Seven: Handling Rude or Angry Callers Module Eight: Handling Interoffice Calls Module Nine: Handling Voicemail Messages Module Ten: Methods of Training Employees Module Eleven: Correcting Poor Telephone Etiquette Module Twelve: Wrapping Up Duration: 60-90 minutes