Administrative Office Procedures
Administrative Office Procedures
Power Skills | Administrative Skills
About This Course
A well-run office reduces miscommunications and helps to eliminate common errors. By prioritizing the administrative office, you will establish clear policies and procedures with employee understanding and buy-in, ensuring your work environment runs smoothly. With our Administrative Office Procedures workshop, you will see how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures connect the company's vision with its everyday operations. Module One: Getting Started Module Two: Why Your Office Needs Administrative Procedures. Business Continuity Succession Planning Internal and External Audit Requirements Recovery Planning Module Three: Gathering the Right Tools Binder Section Divider Sheet Protectors Cover-to-Cover Binders Module Four: Identifying Procedures to Include Tracking Tasks for Some Days Reach Out to Other Employees for Feedback/Ideas Write Down Daily Tasks Keep Track Using a Spreadsheet Module Five: Top Five Procedures to Record Use a Template to Stay Consistent from Track to Track Be as Detailed as Possible Use Bullet Points Instead of Paragraphs Ask Someone to Execute the Procedure Module Six: What to Include in Your Binder (I) Phone Etiquette Business Writing Effective Time Management Creating Meeting Arrangements Module Seven: What to Include in Your Binder (II) Policy on Absences Breaks Salaries Benefits Module Eight: Organizing Your Binder Create a Table of Contents List Each Section (e.g. Accounting) List Procedures in that Section Keep the Binder Updated with any New Changes Module Nine: What Not to Include in the Procedure Guide Passwords Identify Other Confidential Information Via Your Employer Store Information in a Separate Folder Outside of the Guide Find a Secure Location to Store Module Ten: Share Office Procedure Guide Give a Guide to the Boss/Executive to Review Inform Office Personnel of the Procedure Guide Place Guide in a Visible Area Allow Office Personnel to Express Improvements/Updates if Needed Module Eleven: Successfully Executing the Guide Create a One Hour Meeting/Seminar for Employees Stay Consistent with Procedures Make Employees Aware of any Updated Changes Keep Open to Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.