About This Course

A well-run office reduces miscommunications and helps to eliminate common errors. By prioritizing the administrative office, you will establish clear policies and procedures with employee understanding and buy-in, ensuring your work environment runs smoothly. With our Administrative Office Procedures workshop, you will see how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures connect the company's vision with its everyday operations. Module One: Getting Started Module Two: Why Your Office Needs Administrative Procedures. Business Continuity Succession Planning Internal and External Audit Requirements Recovery Planning Module Three: Gathering the Right Tools Binder Section Divider Sheet Protectors Cover-to-Cover Binders Module Four: Identifying Procedures to Include Tracking Tasks for Some Days Reach Out to Other Employees for Feedback/Ideas Write Down Daily Tasks Keep Track Using a Spreadsheet Module Five: Top Five Procedures to Record Use a Template to Stay Consistent from Track to Track Be as Detailed as Possible Use Bullet Points Instead of Paragraphs Ask Someone to Execute the Procedure Module Six: What to Include in Your Binder (I) Phone Etiquette Business Writing Effective Time Management Creating Meeting Arrangements Module Seven: What to Include in Your Binder (II) Policy on Absences Breaks Salaries Benefits Module Eight: Organizing Your Binder Create a Table of Contents List Each Section (e.g. Accounting) List Procedures in that Section Keep the Binder Updated with any New Changes Module Nine: What Not to Include in the Procedure Guide Passwords Identify Other Confidential Information Via Your Employer Store Information in a Separate Folder Outside of the Guide Find a Secure Location to Store Module Ten: Share Office Procedure Guide Give a Guide to the Boss/Executive to Review Inform Office Personnel of the Procedure Guide Place Guide in a Visible Area Allow Office Personnel to Express Improvements/Updates if Needed Module Eleven: Successfully Executing the Guide Create a One Hour Meeting/Seminar for Employees Stay Consistent with Procedures Make Employees Aware of any Updated Changes Keep Open to Improvements Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.