About This Course

Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of Civility In The Workplace are countless and will pay off immensely in every aspect of your job. Module One: Getting Started Module Two: Introduction What is Uncivil Behavior? Three Reasons Why You Should Be Civil Dealing with Difficult Personalities Costs and Rewards Module Three: Effective Work Etiquette Greetings Respect Involvement Being Politically Correct Module Four: Costs and Rewards Incivility and the Costs Civility and the Rewards Four Causes of Incivility How to Overcome It Module Five: Conflict Resolution Collaborating Competing Compromising Accommodating Avoiding Module Six: Getting to the Cause Examining the Root Cause Creating a Cause and Effect Diagram Forgiveness Benefits of Resolution Module Seven: Communication Para-verbal Communication Non-Verbal Communication Listening Skills Appreciative Inquiry Module Eight: Negotiation Three Sides to Incivility Mediation Arbitration Creative Problem Solving Module Nine: Identifying Your Need Completing a Needs Analysis Focus Groups Observations Anonymous Surveys Module Ten: Writing a Civility Policy Designating the Core Group Defining What is Unacceptable Behavior Defining the Consequence Writing the Policy Module Eleven: Implementing the Policy The First Steps Training Addressing Complaints Enforcing Violators Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.