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Civility in the Workplace

Civility in the Workplace

Power Skills | Workplace Essentials

About This Course

Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of Civility In The Workplace are countless and will pay off immensely in every aspect of your job. Module One: Getting Started Module Two: Introduction What is Uncivil Behavior? Three Reasons Why You Should Be Civil Dealing with Difficult Personalities Costs and Rewards Module Three: Effective Work Etiquette Greetings Respect Involvement Being Politically Correct Module Four: Costs and Rewards Incivility and the Costs Civility and the Rewards Four Causes of Incivility How to Overcome It Module Five: Conflict Resolution Collaborating Competing Compromising Accommodating Avoiding Module Six: Getting to the Cause Examining the Root Cause Creating a Cause and Effect Diagram Forgiveness Benefits of Resolution Module Seven: Communication Para-verbal Communication Non-Verbal Communication Listening Skills Appreciative Inquiry Module Eight: Negotiation Three Sides to Incivility Mediation Arbitration Creative Problem Solving Module Nine: Identifying Your Need Completing a Needs Analysis Focus Groups Observations Anonymous Surveys Module Ten: Writing a Civility Policy Designating the Core Group Defining What is Unacceptable Behavior Defining the Consequence Writing the Policy Module Eleven: Implementing the Policy The First Steps Training Addressing Complaints Enforcing Violators Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.

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