About This Course

This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? Coaching and mentoring focus on how to coach your employees better to achieve higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting. Module One: Getting Started Module Two: Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the GROW Model Module Three: Setting Goals Goals in the context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Module Four: Understanding the Reality Getting a Picture of Where You Are Identifying Obstacles Exploring the Past Module Five: Developing Options Identifying Paths Choosing Your Final Approach Structuring a Plan Module Six: Wrapping it All Up Creating the Final Plan Identifying the First Step Getting Motivated Module Seven: The Importance of Trust What is Trust? Trust and Coaching Building Trust Module Eight: Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Module Nine: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Ten: Reaching the End How to Know When You've Achieved Success Transitioning the Coach Wrapping it All Up Module Eleven: How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.