Coaching and Mentoring
Coaching and Mentoring
Power Skills | Supervisors & Managers
About This Course
This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? Coaching and mentoring focus on how to coach your employees better to achieve higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting. Module One: Getting Started Module Two: Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the GROW Model Module Three: Setting Goals Goals in the context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Module Four: Understanding the Reality Getting a Picture of Where You Are Identifying Obstacles Exploring the Past Module Five: Developing Options Identifying Paths Choosing Your Final Approach Structuring a Plan Module Six: Wrapping it All Up Creating the Final Plan Identifying the First Step Getting Motivated Module Seven: The Importance of Trust What is Trust? Trust and Coaching Building Trust Module Eight: Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Module Nine: Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Module Ten: Reaching the End How to Know When You've Achieved Success Transitioning the Coach Wrapping it All Up Module Eleven: How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.