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Crisis Management

Crisis Management

Power Skills | Human Resources

About This Course

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. With our Crisis Management workshop, you will understand that a crisis can occur at any time. You will develop the skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Module One: Getting Started Module Two: Crisis Internal Risks External Risks Aggression Violence Module Three: Workplace Violence Threats Damage Psychological Acts Physical Acts Module Four: Myths Violence Just Happens It Is Uncommon Problems Will Solve Themselves It Is Not Possible to Prevent Violence Module Five: Escalation Threats Stalking and Bullying Injury Death Module Six: Concerning Behaviors Disruptive Emotional Abuse Causes Anxiety Examples of Behavior Module Seven: Domestic Violence Indicators Disruptive Calls Poor Concentration Bruising Absences Module Eight: Triggers of Workplace Violence Reprimands and Terminations Financial Strain Loss of Loved One Perceived Slights Module Nine: Conflict Dangers Triggers Action Point Flashpoint Identify Module Ten: Response Note Areas of Concern Discuss It Report It Report Extreme Cases to HR/Tip Line Module Eleven: Strategies Policies Programs Emergency Procedures Train Employees Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.

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