About This Course

Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator yourself. Module One: Getting Started Module Two: Understanding Facilitation What is Facilitation? What is a Facilitator? When is Facilitation Appropriate? Module Three: Process vs. Content About Process About Content A Facilitator's Focus Module Four: Laying the Groundwork Choosing a Facilitated Approach Planning for a Facilitated Meeting Collecting Data Module Five: Tuckman and Jensen's Model of Team Development Stage One: Forming Stage Two: Storming Stage Three: Norming Stage Four: Performing Module Six: Building Consensus Encouraging Participation Gathering Information Presenting Information Synthesizing and Summarizing Module Seven: Reaching a Decision Point Identifying the Options Creating a Short List Choosing a Solution Using the Multi-Option Technique Module Eight: Dealing with Difficult People Addressing Disruptions Common Types of Difficult People and How to Handle Them Helping the Group Resolve Issues on Their Own Module Nine: Addressing Group Dysfunction Using Ground Rules to Prevent Dysfunction Restating and Reframing Issues Getting People Back on Track Module Ten: About Intervention Why Intervention May Be Necessary When to Intervene Levels of Intervention Module Eleven: Intervention Techniques Using Your Processes Boomerang it Back ICE It: Identity, Check for agreement, Evaluate how to Resolve Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.