Facilitation Skills
Facilitation Skills
Power Skills | Supervisors & Managers
About This Course
Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator yourself. Module One: Getting Started Module Two: Understanding Facilitation What is Facilitation? What is a Facilitator? When is Facilitation Appropriate? Module Three: Process vs. Content About Process About Content A Facilitator's Focus Module Four: Laying the Groundwork Choosing a Facilitated Approach Planning for a Facilitated Meeting Collecting Data Module Five: Tuckman and Jensen's Model of Team Development Stage One: Forming Stage Two: Storming Stage Three: Norming Stage Four: Performing Module Six: Building Consensus Encouraging Participation Gathering Information Presenting Information Synthesizing and Summarizing Module Seven: Reaching a Decision Point Identifying the Options Creating a Short List Choosing a Solution Using the Multi-Option Technique Module Eight: Dealing with Difficult People Addressing Disruptions Common Types of Difficult People and How to Handle Them Helping the Group Resolve Issues on Their Own Module Nine: Addressing Group Dysfunction Using Ground Rules to Prevent Dysfunction Restating and Reframing Issues Getting People Back on Track Module Ten: About Intervention Why Intervention May Be Necessary When to Intervene Levels of Intervention Module Eleven: Intervention Techniques Using Your Processes Boomerang it Back ICE It: Identity, Check for agreement, Evaluate how to Resolve Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.