Generation Gaps
Generation Gaps
Power Skills | Human Resources
About This Course
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers enter the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. The Generation Gaps workshop will help you understand the various generations present at work. Both the young and older workers will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker. Module One: Getting Started Module Two: History What Generations Exist in the Workplace What Defines a Generation? What Does This Mean in Our Workplace? Module Three: Traditionalist Their Background Their Characters Their Working Style Module Four: Baby Boomers Their Background Their Characters Their Working Style Module Five: Generation X's Their Background Their Characters Their Working Style Module Six: Generation Y's (Millennial) Their Background Their Characters Their Working Style Module Seven: Differentiations Between Generations Background Attitude Working Style Life Experience Module Eight: Finding Common Ground Adopting A Communication Style Creating An Affinity Group Sharing Knowledge Module Nine: Conflict Management (I) Younger Bosses Managing Older Workers Avoid Turnover with a Retention Plan Breaking Down the Stereotypes Module Ten: Conflict Management (II) Embrace The Hot Zone Treat Each Other As A Peer Create a Succession Plan Module Eleven: The Power of 4 Benefits of Generation Gaps How to Learn From Each Other Embracing the Unfamiliar Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.