About This Course

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers enter the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. The Generation Gaps workshop will help you understand the various generations present at work. Both the young and older workers will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker. Module One: Getting Started Module Two: History What Generations Exist in the Workplace What Defines a Generation? What Does This Mean in Our Workplace? Module Three: Traditionalist Their Background Their Characters Their Working Style Module Four: Baby Boomers Their Background Their Characters Their Working Style Module Five: Generation X's Their Background Their Characters Their Working Style Module Six: Generation Y's (Millennial) Their Background Their Characters Their Working Style Module Seven: Differentiations Between Generations Background Attitude Working Style Life Experience Module Eight: Finding Common Ground Adopting A Communication Style Creating An Affinity Group Sharing Knowledge Module Nine: Conflict Management (I) Younger Bosses Managing Older Workers Avoid Turnover with a Retention Plan Breaking Down the Stereotypes Module Ten: Conflict Management (II) Embrace The Hot Zone Treat Each Other As A Peer Create a Succession Plan Module Eleven: The Power of 4 Benefits of Generation Gaps How to Learn From Each Other Embracing the Unfamiliar Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.