About This Course

You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help you work towards being an unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Module One: Getting Started Module Two: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Three: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Four: Making Small Talk and Moving Beyond The Four Levels of Conversation Module Five: Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Module Six: Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh… I’ve Forgotten Your Name Module Seven: Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Module Eight: Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Module Nine: Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Module Ten: Negotiation Basics Preparation Opening Bargaining Closing Module Eleven: Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.