About This Course

ISO 19011:2018 Guidelines for Auditing Management Systems Workshop & Qualification OVERVIEW The ISO 19011:2018 document guides auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, and guidance on evaluating the competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It applies to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme. We unpack the ISO standard in its finest details and share practical experience with course participants throughout this course. Apart from the theoretical facilitation of this standard, this course includes expert reflection on how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more. Even though this course applies the theoretical requirements to the automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited. TARGET AUDIENCE ISO Coordinators, Area Managers, Consultants, Internal Auditors, and College Students in Management, Engineering and other Administrative and Technical Disciplines. CONTENT Module 1: Principles of Auditing Module 2: Managing an Audit Programme Module 3: Conducting an Audit Module 4: Competence and Evaluation of Auditors PREREQUISITES - Technical and/or business education - Experience in automotive quality management, especially in handling complaints and regress - Education and experience in assessing technical product and process risks CERTIFICATE OF QUALIFICATION After passing the test, the participants will receive a certificate of qualification. DURATION 3 full days or 5 half-days CLASS SIZE Up to 16 delegates

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Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.