Knowledge Management
Knowledge Management
Power Skills | Supervisors & Managers
About This Course
Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever humans are working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Module One: Getting Started Module Two: Understanding Knowledge Management What is Knowledge What is Knowledge Management A Brief History Applications in the Workplace Module Three: Do's and Don'ts Data, Information, and Knowledge The Tacit Mode Module Four: The Knowledge Management Life Cycle Understanding Episodes Acquisition Knowledge Integration Module Five: The New Knowledge Management Paradigm Paradigms of the Past The New Paradigm Implications and Applications The Knowledge Management Endgame Module Six: Knowledge Management Models The Nonaka and Takeuchi Model (SECI) Wiig Model Kakabadse Model Boisot Model Module Seven: Building a Knowledge Management Rationale Why Rationale is Necessary Building a Business Case Finding Success Stories The Commoditization/Customization Model Module Eight: Customizing Knowledge Management Definitions Components of a Knowledge Management Definition Customizing the Components Creating a KMBOK Module Nine: Implementing Knowledge Management in Your Organization Gathering Support Identifying Opportunities for Revenue Streams Key Knowledge Management Techniques A Map for Success The No-Budget Scenario Module Ten: Tips for Success About the Chief Knowledge Officer Knowledge Management Skill Checklist The Knowledge Management Imperative The Hype Curve Barriers and Helpers to Success Module Eleven: Advance Topics The Knowledge Management Maturity Model Absorptive Capacity Rustiness Process Model Types Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.