Manager Management
Manager Management
Power Skills | Supervisors & Managers
About This Course
Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This workshop will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Module One: Getting Started Module Two: Grooming a New Manager Set Specific Goals Authority (What They Can and Can't Do) Create a Shared Vision The more they Learn, the More Responsibility They Get Module Three: Measuring Performance Staying Within Their Budget Setting Measurable Objectives Skip Level Feedback Collaborate on Criteria to be Evaluated Module Four: Motivating Managers Provide the Needed Resources Bonuses and Incentives Give Credit for Good Work Keep Them Challenged Module Five: Signs of Poor Management Missed Deadlines Team Turnover Losing Customers Little or No Growth Module Six: Trust Your Team of Managers Do Not Micromanage Promote Open and Honest Communication Reward Initiative Trust, But Verify Module Seven: When an Employee Complains about their Manager Keep the Information Confidential Gather Information from Both Sides Coach or Delegate the Solution Follow-up with the Manager or Employee Module Eight: Coaching and Mentoring (I) Writing Performance Reviews Provide Clear and Timely Feedback Praise in Public, Criticize in Private Make Sure Your Door is Always Open Module Nine: Coaching and Mentoring (II) Offer Advice, Not the Solution Create a Supportive Environment Building Ownership 360 Degree Feedback Module Ten: When Do You Step In? Unsafe or Dangerous Events Legal Ramifications Severe Financial Costs Repeated Failures after Coaching Has Occurred Module Eleven: Remember These Basic Qualities Express Confidence in Their Abilities Practice What you Preach Have an Open Door Their Success is Your Success Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.