About This Course

Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This workshop will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Module One: Getting Started Module Two: Grooming a New Manager Set Specific Goals Authority (What They Can and Can't Do) Create a Shared Vision The more they Learn, the More Responsibility They Get Module Three: Measuring Performance Staying Within Their Budget Setting Measurable Objectives Skip Level Feedback Collaborate on Criteria to be Evaluated Module Four: Motivating Managers Provide the Needed Resources Bonuses and Incentives Give Credit for Good Work Keep Them Challenged Module Five: Signs of Poor Management Missed Deadlines Team Turnover Losing Customers Little or No Growth Module Six: Trust Your Team of Managers Do Not Micromanage Promote Open and Honest Communication Reward Initiative Trust, But Verify Module Seven: When an Employee Complains about their Manager Keep the Information Confidential Gather Information from Both Sides Coach or Delegate the Solution Follow-up with the Manager or Employee Module Eight: Coaching and Mentoring (I) Writing Performance Reviews Provide Clear and Timely Feedback Praise in Public, Criticize in Private Make Sure Your Door is Always Open Module Nine: Coaching and Mentoring (II) Offer Advice, Not the Solution Create a Supportive Environment Building Ownership 360 Degree Feedback Module Ten: When Do You Step In? Unsafe or Dangerous Events Legal Ramifications Severe Financial Costs Repeated Failures after Coaching Has Occurred Module Eleven: Remember These Basic Qualities Express Confidence in Their Abilities Practice What you Preach Have an Open Door Their Success is Your Success Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.