Negotiation Skills
Negotiation Skills
Power Skills | Career Development
About This Course
Through this workshop, you will understand the basic types of negotiations, the phases, and the skills needed for successful negotiating. The Negotiation Skills workshop will give you a sense of understanding your opponent and the confidence to not settle for less than you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Module One: Getting Started Module Two: Understanding Negotiation The Three Phases Skills for Successful Negotiating Module Three: Getting Prepared Establishing Your WATNA and BATNA Identifying Your WAP Identifying Your ZOPA Personal Preparation Module Four: Laying the Groundwork Setting the Time and Place Establishing Common Ground Creating a Negotiation Framework The Negotiation Process Module Five: Phase One — Exchanging Information Getting off on the Right Foot What to Share What to Keep to Yourself Module Six: Phase Two — Bargaining What to Expect Techniques to Try How to Break an Impasse Module Seven: About Mutual Gain Three Ways to See Your Options About Mutual Gain What Do I Want? What Do They Want? What Do We Want? Module Eight: Phase Three — Closing Reaching Consensus Building an Agreement Setting the Terms of the Agreement Module Nine: Dealing with Difficult Issues Being Prepared for Environmental Tactics Dealing with Personal Attacks Controlling Your Emotions Deciding When It’s Time to Walk Away Module Ten: Negotiating Outside the Boardroom Adapting the Process for Smaller Negotiations Negotiating via Telephone Negotiating via Email Module Eleven: Negotiating on Behalf of Someone Else Choosing the Negotiating Team Covering All the Bases Dealing with Tough Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.