Problem Solving with Global 8D
CT301G8D
About This Course
OVERVIEW Often problem-solving is only understood to mean writing 8D reports. This training communicates the specific techniques of the 8D method and additionally demonstrates supporting analytics for problem processing. The participants will be trained to handle the evaluation of existing data and to describe missing information in such a way that other team members can procure it for further processing. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, and logistics, as well as internal and external quality assurance who in the foreseeable future will be put in charge of a problem-solving team. TRAINING CONTENT: - History, development, and relevance of the 8D Method - Outline of procedure for the 8D Method - Problem awareness - An exact description of the problem - Deduction of interim containment action - The connection between root cause and corrective action - Use of simple analytical methods – Ishikawa & 5-Why - Actual state/not-actual-state analysis - Confirmation that the identified cause triggers the problem - Determine corrective action - Planning the implementation of corrective action - Continual improvement of Q planning, manufacture, QMS - Recognition of problem-solving teams and their effect on error culture in organizations - Successfully integrate the 8D Method into organizations PRE-REQUISITES: Preferably first-hand experience with problem processing in your own organization.
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date. Please note: The delegate's place will only be confirmed once payment or an approved purchase order is received. Certificates will only be issued once full payment is received. For Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. For In-Person Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances.