Problem Solving with Global 8D
Problem Solving with Global 8D
CT301G8D
About This Course
Problem Solving with Global 8D CT301G8D OVERVIEW Often problem-solving is only understood to mean writing 8D reports. This training communicates the specific techniques of the 8D method and additionally demonstrates supporting analytics for problem processing. The participants will be trained to handle the evaluation of existing data and to describe missing information in such a way that other team members can procure it for further processing. TARGET AUDIENCE This course appeals especially to an organization’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, and internal and external quality assurance who will be put in charge of a problem-solving team in the foreseeable future. TRAINING CONTENT History, development and relevance of the 8D Method Outline of procedure for the 8D Method Problem awareness An exact description of the problem Deduction of interim containment action The connection between root cause and corrective action Use of simple analytical methods – Ishikawa & 5-Why Actual state/not-actual-state analysis Confirmation that the identified cause triggers the problem Determine corrective action Planning the implementation of corrective action Continual improvement of Q planning, manufacture, QMS Recognition of problem-solving teams and their effect on error culture in organizations Successfully integrate the 8D Method into organizations COURSE PRE-REQUISITES First-hand experience with problem processing in your own organization is advantageous. DURATION 2 full day or 4 half days (online) CLASS SIZE Up to 16 delegates
Policies
Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.