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Sensitivity Training

Sensitivity Training

Sensitivity Training

Power Skills | Human Resources

About This Course

Sensitivity training is crucial in creating an inclusive workplace, and a safe place for all to work. This course will look at interactions within a group but will be more focused on individual behaviors and emotions. With our Sensitivity Training workshop, it will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization. Module One: Getting Started Module Two: Introduction to Sensitivity Training Definition History Who Needs It? Goals Module Three: Benefits Raising Awareness Interaction Behavioral Changes Productive Workplace Module Four: Stereotypes Explicit Implicit Purpose Effects Module Five: Discrimination Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Six: Sex and Gender Stereotypes Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Seven: Age Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Eight: Disabilities Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Nine: Religion Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Ten: Handling Complaints (I) Develop Process Publish Process Train Employees Assess the Effectiveness of the Process Module Eleven: Handling Complaints (II) Gather Information from the Complainant Evaluate the Credibility of the Complaint Interview Those Involved Take Action Against the Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.

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