About This Course

Sensitivity training is crucial in creating an inclusive workplace, and a safe place for all to work. This course will look at interactions within a group but will be more focused on individual behaviors and emotions. With our Sensitivity Training workshop, it will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization. Module One: Getting Started Module Two: Introduction to Sensitivity Training Definition History Who Needs It? Goals Module Three: Benefits Raising Awareness Interaction Behavioral Changes Productive Workplace Module Four: Stereotypes Explicit Implicit Purpose Effects Module Five: Discrimination Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Six: Sex and Gender Stereotypes Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Seven: Age Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Eight: Disabilities Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Nine: Religion Employer Responsibility HR and Best Practices Elephant in the Room Overcoming Stereotypes Module Ten: Handling Complaints (I) Develop Process Publish Process Train Employees Assess the Effectiveness of the Process Module Eleven: Handling Complaints (II) Gather Information from the Complainant Evaluate the Credibility of the Complaint Interview Those Involved Take Action Against the Offender Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.