About This Course

You will become more confident in your social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations. Increasing Social Intelligence will provide benefits throughout your professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you an advantage in your interactions. Social interactions are a two-way street, know the rules of the road! Module One: Getting Started Module Two: Increase Your Self-Awareness Remove or Limit Self-Deception Ask for Feedback Be Open to Change Reflect on Your Actions Module Three: The Keys to Empathy Listening and Paying Attention Don’t Judge Shift Your View Don’t Show Fake Emotions Module Four: Active Listening Attunement Don’t Jump to Conclusions Shift your Focus Don’t Discount Feelings Module Five: Insight on Behavior Perception Facts vs. Emotion Online Communication Listen and Watch More Module Six: Interpersonal Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Module Seven: Social Cues (I) Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Module Eight: Social Cues (II) Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Module Nine: Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Module Ten: Body Language Be Aware of Your Movements It’s Not What You Say, It’s How You Say It Open Vs. Closed Body Language Communicate with Power Module Eleven: Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.