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Social Media in the Workplace

Social Media in the Workplace

Power Skills | Administrative Skills

About This Course

People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out. Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face-to-face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and you will realize how Social media and the Workplace can work together. Module One: Getting Started Module Two: What is Social Media? Online Communities User Created Content Information Sharing Communication Tools Module Three: Defining Your Social Media Policy (I) It Should be a Living Document Choosing an Information Officer What Can and Cannot Be Shared Legal and Ethic Specifications Module Four: Defining Your Social Media Policy (II) New Hire Orientation Let Common Sense Guide You Nothing Offensive Rules on Soliciting and Personal Posts Module Five: Creating a Living Document What is a Living Document? How Often is it Revised? Who Will be in Charge Change Management Module Six: Keeping an Eye on Security Password Rules Needs Constant Monitoring Keeping Information Confidential Protecting Intellectual Property Module Seven: Rules to Follow When Posting (I) Always Show Respect Stop and Think Before You Post Always be Honest Never Discredit or Talk Ill of Competitors Module Eight: Rules to Follow When Posting (II) Be Transparent Act Like You Would in Real Life Grammar and Spelling Still Count Never Post When You Are Angry Module Nine: Benefits of Social Media From Audience to Author Builds Customer Loyalty Speed and Flexibility in Communication Two Way Communications Module Ten: The Pitfalls of Social Media Bullying Group Think Trolling Remember, It Is Out There Forever Module Eleven: Listen to Your Customers They Provide Great Feedback It Makes Them Happy Improves Your Brand Improves Product Development Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.

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