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Supervising Others

Supervising Others

Power Skills | Supervisors & Managers

About This Course

Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others workshop will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. Module One: Getting Started Module Two: Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Module Three: Setting Goals Understanding Cascading Goals The SMART Way Helping Others Set Goals Module Four: Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Module Five: Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Module Six: Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Module Seven: Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Module Eight: Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Module Nine: Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Module Ten: Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What to Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team Module Eleven: A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning! Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations: Quotes are valid for 30 days only. Payments: Payments are due within 30 days from the invoice date if you have an approved account with ht+a, alternately according to any written agreement between ht+a and the Customer, failing which payment is due immediately upon receipt of the invoice. Confirmation: Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. All Events: It is the customer's responsibility to ensure they have a stable and active internet connection with suitable equipment (computer or smartphone) to join video calls (where applicable) and access course materials and tests. ht+a's sustainability policy includes not providing printed course materials, including for in-person events, however, customers may choose to print their course materials if desired. In-Person Public Events: The course fee includes the event venue, coffee, refreshments, and lunch. It does not include hotel rooms or travel expenses. ht+a will share the discounted group rate for hotel accommodation with you when available and recommends booking between 2 and 3 weeks prior to each event for rates and flexibility. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. In-Person In-House Events: Pricing assumes the training will take place at the client's location and ht+a will not provide any catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, and appropriate furnishings. Publications: The price for certain courses includes the official VDA QMC publication and shipping thereof. Please note that additional local customs or delivery fees are for the customer's account and ht+a will not be responsible for these fees. Certificates: Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements.

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