About This Course

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well-being. With our Trust Building and Resiliency workshop, you will be given the skills that will promote honesty and build trust throughout your organization. Having resilient employees is crucial in creating an environment that is a safe place for everyone to work. Remember you gain trust by giving trust! Module One: Getting Started Module Two: Empower Staff Set Expectations Accept Input Delegate Supply Resources Module Three: Transparent Communication Verbal Non-Verbal Honest Feedback No Gossip Module Four: Keep Promises Be Organized Stay Motivated Don’t Overcommit and Underdeliver Keep Track Module Five: Personality Types The Leader The Analytical The Amiable The Expressive Module Six: Respect Position Opinion Time Strengths/Weaknesses Module Seven: Stress Management Exercise Balanced Diet Sleep Work Under Pressure Module Eight: Develop Positive Relationships Get-to-Know Colleagues Manage Boundaries Collaborate with Others Show Appreciation Module Nine: Overcoming Adversities Recognize Mistakes Fix Mistakes Evaluate Your Improvements Avoid the Same Mistakes in the Future Module Ten: Change Acceptance/ Management Keep End Goal in Mind Be Optimistic Like-Minded People Reward Yourself Module Eleven: Stay Motivated Why is it Important? Cognitive Emotional Compassionate Module Twelve: Wrapping Up Duration: 1-2 day in-house workshop with an expert trainer, dependent on your needs (in-person or online)

Policies

Quotations are valid for 60 days. Website pricing is subject to change without prior notice. Payment is due within 30 days, or as specified for approved accounts with written agreements with ht+a, alternatively it is due upon receipt of an invoice. All bank charges for forex transactions are to be borne by the client. Delegate placements on public courses or scheduling of in-house courses will only be confirmed once payment, an approved purchase order or a signed quotation/agreement is received. For in-person public courses, the fee includes the event venue, coffee, refreshments, and lunch. It does not include accommodation or other travel expenses. ht+a will share accommodation discount options with you if available and recommends booking 2 weeks before an event to ensure the event is a confirmed go-ahead. ht+a is not liable for travel expense losses due to cancellation by either party, weather, flight delays, or other unforeseen circumstances. For in-person in-house courses, unless otherwise specified, pricing assumes the training will take place at the client's location and ht+a will not provide catering. The Client will ensure that the training room will be equipped with all necessary tools including flip charts, markers, video projectors/screens, appropriate furnishings and ample electrical outlets. Sustainability & Materials: - Delegates require an email address and a stable and active internet connection with suitable equipment (computer, smartphone or tablet) to access course materials and, where applicable, to complete online tests and join live video calls. - Printed course materials will not be provided, including for in-person or in-house events. Customers may print their course materials if desired. - ht+a no longer provides publications (textbooks) as part of the course fee. It is the customer's responsibility to procure any supplementary material either as an add-on from ht+a (payment is required in advance), OR from the VDA (https://shorturl.at/fbHJs) or the AIAG (https://shorturl.at/z73jg) directly (all corresponding shipping and duties will be for the customer's account). Due to copyright, ht+a does not provide digital copies of publications. - Digital certificates will be provided. Certificates for VDA QMC courses will only be issued once full payment is received. Certificates for ht+a courses will be automatically issued upon completion of course requirements. Customers may print their certificate if desired.